FAQs

Who are we?

We are a factory authorized Acura Dealership,  Acura of Peoria based in Peoria, AZ. We specialize in all OEM parts at a discounted internet price.

What are your Store Hours?
We're available 8am-6pm (MST) Monday thru Friday, and 8:00am-5:00pm (MST) Saturday. 

Some sites do not take phone calls. They say it enables them to keep their prices low. I have to e-mail them with questions, and then it takes 2-3 days to get an answer. What is your Phone Policy?
This is one of the major differences between us and some of the other parts sites. We do not make you choose between customer service and price. We realize that sometimes you need answers right away. Feel free to call us anytime (at the numbers listed below), and we'll be happy to talk with you. Whether you e-mail us or phone us, you will always pay the same low price and receive the same great service.
 
What is a "VIN#" and where do I find it?
VIN is short for "Vehicle  Identification Number". It is generally 17 digits long and can be found on a metal plate on the top of the dash pad on the drivers side of the vehicle , visible from the outside of the vehicle through the windshield. It is also found on your Vehicle Title, Registration and Insurance  Documentation.

 
Why do you need my VIN#?
The Vin# is necessary in identifying the correct parts for a particular vehicle. With the Vin#, we can identify each and every Production Option for all vehicles produced beginning with the 1990 model year.
 
Do you sell genuine OEM parts?
All parts are guaranteed to be new and factory original. These are the same parts you would purchase from your local dealer.
 
Do you have my part in stock?
In addition to our on-hand inventory, we work with a network of parts warehouses across the country enabling us to fill and ship most orders within 24-48 hours. In the unlikely event that a part has been placed on backorder or discontinued, we will do our best to find one for you as quickly as possible.  This can require an additional 1-5 business days to receive these special-order parts.
 
Can I add to my order after it has been placed?
Generally, orders cannot be changed, due to the way payments are received. Once your card is authorized or PayPal processes your transaction, we cannot adjust those amounts. If you need to order additional items, we recommend placing a new order. Shipping will be combined wherever possible.
 
Can I cancel an order after it has been placed?
Yes, you can cancel any order or part of any order up until the time it is shipped and no longer in our possession.
 
How long before my order ships?
In stock orders ship within 24-48 hours.  Special order parts, parts not in stock, or backordered parts may require some additional time to acquire.
 
Do you ship outside the United States?
We no longer ship outside the 50 states.  American Honda and Acura of North America restrict the sale of parts and accessories to the United States.  Unfortunately, exclusions include US territories, such as Puerto Rico and Guam.  Unless you are in one of the 50 states, we cannot ship an order to you.
 
Which credit cards do you accept?
We accept Visa, Mastercard, Discover and American Express.
 
What method of shipping do you use?
Our preferred method of shipping is FedEx Ground, but any of FedEx's services are available.  We also offer USPS for PO box and APO shipments.
 
What if I need my part faster?
Virtually any method of shipment is available upon request. Just tell us your needs and we will try to accommodate them. We can ship parts via Next Day Air up until 3PM MST.
 
What is your return policy?
We understand that sometimes, for whatever reason, the part you needed yesterday, is no longer needed today. So for that reason, WE TAKE BACK ANYTHING WE SELL.
 
We just ask for a couple of courtesies. We cannot take back used, installed or tried parts. Parts must be resaleable and in their original packaging. You will need a 
Return Goods Authorization (RGA) number, so that we can inspect the part and credit the correct account in a timely manner when it gets here. Call us at 1-866-347-4510 to arrange for any returns and obtain an RGA number. Please include a copy of your invoice with the return. We do reserve the right to refuse and return any parts that we find to have been installed, are used, or do not meet the above return criteria. There is a 15% re-stocking fee charged against all returned parts.

 
What did we leave out?
As hard as we've tried to cover everything, I'm sure there is plenty we've left out. If there is something you need and don't see it here, just ask. We're always just a click away. We look forward to hearing from you.