I ordereed the wrong color interior part for my Acura. I called and they sent me a postage free return label and replaced the part and mailed it at no cost to me. The error was on my part and they still did this. Outstanding customer service. I would use them again without hesitation.
For anyone in Hawaii seeking Acura parts, OEMAcuraParts.com is THE BEST and the only place for us to buy parts! Not only were their prices great but shipping and handling charges reasonable. Unlike other vendors, OEMAcuraParts is willing to ship USPS versus more expensive shipping companies. I want to applaud Misty since she was especially pleasant, helpful, and easy to work with.
Thank you for the great service!
Needed a part for 97 Acura. Ordered the part. Realized part was wrong one, Called OEMAcura and was able to correct the order before original ordered got sent. Once order finalized, order arrived w/in 3 days, intact & exactly as was presented on the parts page and works fine. Much thanks & I would use OEMAcura again, should the need arise
I was impressed with the great customer service I received over the phone from Lance,don't know if that's the way to spell his name.Parts arrived in good condition.Very happy with their service!
I have placed 2 orders and was helped by Tim each time. Great communication, the order was shipped quickly and I highly recommend OEMAcuraParts.com
I will definitely return for any parts I need in the future.
This company really stands behind their business and will absolutely take care of you as a customer. If you find a price cheaper somewhere else, the'll try to match or beat it! Tim is friendly and courteous to say the least. His customer service and communication skills are top notch. Tim "makes it happen".
I recently purchased a well used 2006 Acura TL that needed a healthy amount of parts to get back to satisfactory mechanical condition. Without the great assistance from Lance, Tim and Raul I probably would have changed my plans and sold the car.
The two closest dealers here in Riverside, Ca could not even come close to the pricing of Acura Of Peoria and the customer service on the phone with both local dealers was a far cry from what I received from this great team. The success of this site and dealership has to be due to the staff and they should be congratulated and so should the management.
Sincere thanks to this team!!!
My first time buying part from this company and I am very satisfied with the product and customer service. I have a 3.5L TSX and its starter is one of a kind.. I've been looking everywhere on internet and could not find a rebuilt one and local dealer price is $900+. Thanks to OEMAcuraParts I able to save $200+.
I was so impressed by the service I received from Lance in the Parts department. I placed a very small order which wasn’t in stock. Lance went above and beyond to get my item in the next day and have it shipped out so I could have it by Friday. He was such a pleasure to deal with, and made me feel like my small order was very important. If only all companies had people like Lance working for them, what a difference it would make. Prices are great! I would highly recommend OEM Acura Parts to anyone!
Thank you Lance!
I really appreciate the shipping speed and customer service. I talked to Lance and he was very helpful in getting me the parts I need. I would highly recommend oemacuraparts to anyone needing Acura parts. Thanks !
I have been buying my parts from Tim for my Honda and Acura for a good 15 years or so. Great customer service and always there when I need answer. Tim knows his clients and his product. It is primarily because of him I have stayed with Honda. Knowing he's in my corner makes me confident in keeping my cars for years. I will always buy from Tim in the future.
Ordered the sidesteps after reading about OEMAcuraparts on MDXers.org. Everything was on time, patrs arrived in pristine conditions, went together very well. I am happy with the whole experience. I had tried to put on some cheap Nerfbars before I went for acura parts, and the money is well worth it
Very helpful customer service answering all my questions in short time.
One of a few Acura parts stores that makes no problem with paying by paypall abroad account what is really useful when buying staff via freight forwarder.
This company really understands the definition of quality. They will define the the customers Order and anticipates their total service need. The total provided service is far from what the customer expects, and the service far exceeds that expectation.
Not long after I ordered the part I received and e-mail to let me know my part had shipped. The next day my part showed up at my home in Boston. I had paid a couple of bucks extra for USPS 2-3 day delivery, but I got it in one day. That's pretty darn good service. Don't know how you could do better.
I have two Acura RL'S, I found this site by looking it up 8 years ago.. Tim is a wealth of knowledge when it comes to parts. I had an accident with my 02 RL and I emailed Tim some photos of the damage and he gave me some very good advice.. I have been buying parts from them since 2006. There customer service is AWESOME!! Thank you.
Just got off the phone with Tim and he was extremely helpfull in all aspects of my parts questions. I have been to several autoparts retailers and local Acura dealers none of whom seemed the least bit interested in my issues. Tim gave me a couple of different soloutions and was very pleasent to deal with. He had extensive knowledge of my Acura and repair procedures. What a great place to deal with.
These guys are fantastic! I have been using this site regularly for the past year and a half after being referred by a friend. My orders range from a few dollars with a few parts to hundreds of dollars with many parts; each time I place an order there is no confusion plus the part diagrams are great, and everything is smooth (billing, processing time, and shipping). I live on the East Coast, but they have always accommodated my odd shipping needs. The prices are the best that I have seen, and the customer service is what seperates this dealer from everyone else. No matter when I call or what it is about, they are friendly, professional, and willing to help. I have a hard time buying parts from any local Acura dealer now because I laugh at the prices and want to give these folks my business, even for a six dollar bulb. Keep going above and beyond! Thanks.
Very pleased with service. Every call was answered by a real person and every need was met. I was a complicated customer with returns and part swaps but they worked with me and everything worked out perfectly. I'm definately coming back.
Excellent prices and customer service.They went ahead and shipped a partial order per my request as we were waiting on a backordered part.I had a total of 38 parts on the order and every one of them was exactly what i had ordered.No confusion, nothing was missed including all the little nuts and bolts.
Keep up the Good work and Thank You.
Best Acura parts store I have found to date. Great prices. Lee was very helpful and courteous.
Simply the BEST place to shop for your Acura needs. They are prompt, precise and just dedicated. Returns are also very easy and hassle free.
Very good work guys. You will earn many loyal customers. Just keep it up.
VERY competitive prices
Shipping happens quickly and at a reasonable price
Very accurate interactive purchasing system
Not much more to say really....
First purchase, saved about $200 without having Acura ordering the OEM part for double the price and installing it.
Very happy and will be back again!
I don't normally write reviews but I had to for this place. I experienced exceptional customer service. I ordered parts on a Sunday and had a question that I emailed them about. They replied to me first thing at 7 am on Monday morning. They shipped out the parts to me extremely fast and the shipping cost was very reasonable. As far as the cost of the parts themselves, you can see for yourself that their prices are rarely matched. Based on this experience, this company has made a new loyal customer. Thank you so much guys! I will never buy Honda parts anywhere else if I can get it from you!
Excellent communication prior to purchase. The shipping was also lightning fast. I could not have asked for more!
I've ordered parts from here several times and had only one issue...and it was UPS dropping the ball.
They people are fast and accurate...order with confidence, order with these people.
They are "The Best"...unlike my local dealers. Keep up the good work...you've made a "Life Long Customer" of me...Thank You.
Great prices, great communication, and real-deal OEM parts at up to 50% of what the "stealership" wants to charge you.
Do I need to say anything more?
OEM Acura parts has given me excellent service over the years, and their prices can't be beat. Unfortunately, due to Acura politics, they can no longer ship out of the USA and, as I live in Canada, I can no longer use their service. I have gotten parts quotes from my local Acura dealers (Vancouver BC area) that are often three times the costs at OEM Acura parts. Not surprisingly, I am displeased with being gouged by Acura Canada.
I'm sure that this policy is intended to protect the profits of Canadian Honda/Acura dealers, but ill tell you what it has done in my case: My personal car (on which I do all of the work) is no longer being serviced with OEM parts---I am making due with aftermarket parts. My wife's new car, which almost certainly would have been an Accord, is a Kia Optima Sx.
I will continue to vote with my wallet. Acura/Honda no longer has my vote.
Again, OEM Acura parts is a top notch parts store, if you live in the US.
Well, got my first shipment from OEMAcuraParts.com today... one word "Totally Awesome!!!"... :) better than doing an east coast parts delay... i do have questions that i'll send to the right place...
Anyways, did i say i currently have 4 Acura(s)/Honda(s)... do... and this site is very very good for me... :)
Used OEMacuraparts to ship all the way to South Africa. All parts arrived on time fast, no hassle, with a great customer service. Will definitely use again Thanks!!!
Love these guys - fast shipping and I am back in business!!!! Thanks Tim and Eric!
Tim is THE dude to contact! Always replies quickly, no matter how petty the inquiry be. I have bought a mish-mash of parts from them, throwing OEM parts from many different models on my CL9 Euro Accord. (RSX, RDX and of course, the TSX). Super fast delivery, by far and wide, the best prices I have seen to date. If parts are 'hard' to source, he takes the time to write and inform you what is happening, and usually an ETA too! Great service, great contact. Probably best that I am not in the Cont. USA or else I would be camping on their front lawn...
I'll be back!!
OEMAcuraParts.com is amazing! Quick response to emails, quick in getting parts shipped, parts were well packaged... Everything was thumbs up in dealing with them!
Simply, the best one stop shopping site for my Acura. Thank You Timmy!
OEMAcuraParts.com is awesome! Their shipping is fast, their service is friendly (Thanks Tim!), and I got my genuine parts at a great price.